FAQ
Frequently Asked Questions
What happens when I submit my order?
When your order is received, you will receive a confirmation email. Your order is normally processed within 12 – 48 hours on in stock items. Some items that are online only are processed in 4 - 5 days. We will notify you via email if your item(s) are sold out or on backorder. We will also notify you when your order ships and give you tracking information.
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How will I be contacted if there is a problem or question about my order?We will communicate via email for questions, problems or unexpected delays about your order. Please keep an eye on your in box .
How long will it take to receive my order?
We generally ship via United States Postal Service using priority mail or First Class. Your item should arrive 3 - 5 days from the date of shipping,.
How are orders shipped?
We currently use the United States Postal Service First Class or Priority Mail Service, UPS or FedEx ground. You may be contacted by us and your shipping rate may change for extremely large or heavy items. We will not ship the aforementioned large, heavy items without your permission if there is a price increase for shipping.
How are shipping charges calculated?
We don’t charge a handling fee and you are only charged $7.95 for all orders under $99.99. Orders of $100 or more ship free automatically! There is no charge for in store pickup.
Do you ship overnight?
If you need overnight shipping, please email Deanna@CornellsCountryStore.com or call us at 806 874 6773
Can I check the status of my order?
Yes, your shipping information email will have a link so you can check the status of your order.
Why does my order seem to be taking longer to arrive?
If your order seems to be late you can always call or email us with questions. But, remember credit card approval must be received prior to processing and that sometimes can take 24 hours and some items take 4 - 5 days to process. We do not ship on federal holidays or weekends.
Can I return or exchange items ordered online?
Of course! Your satisfaction is very important to us. You may return your purchase to our store within 7 days of receipt of your item(s). We will issue a refund in the form of store credit, unless the items are defective and then we will evaluate on a case by case basis. Items returned must be in as new condition (tags attached, packaging intact, unwashed, unworn). Boots may only be returned if the soles are unscratched. Try your boots on and walk on carpeted areas only to check for correct fit. Sale items are final sale, unless they're defective.
When will I receive my store credit or exchange?
If you are exchanging an item we will send your replacement as soon as we receive the return. If you are returning an item for store credit, you will be issued credit to use online or in store when we receive the return. You will be notified via email when we receive the item and be given instructions on how to use your credit.
The exception to this is: if you have ordered an item and it is sold out, making your item unavailable we will issue a refund for your order.
Can I change my order after it has been submitted?
As long as your order has not been shipped, yes you can change shipping information, quantities ordered, and items ordered. If you are adding items, we will need to obtain your credit card information via telephone or you can simply place an additional order online.
How do I ship my return or exchange?
We strongly suggest that you ship your items via USPS, FedEx or UPS and obtain tracking information. If there is no tracking information we will be unable to assist you in your return. All items can be returned to Cornell’s Country Store, PO Box 1300, 903 E 2nd Street, Clarendon, TX 72926. Please be sure to include a copy of your packing slip or a copy of your email order confirmation with your return or exchange.
Do I have to pay for shipping my return/exchange back to Cornell’s Country Store?
Yes, you are responsible for return shipping costs. We realize this may be a burden, but to offer free returns we would have to increase our every day prices in order to make up for money lost on shipping fees. We apologize for the inconvenience.
Am I charged shipping when an exchange is shipped to me?If your items were shipped to you FREE (in an order of $100) or more, we will ship your exchange to you free as well. If your items did not qualify for free shipping and we need to ship and exchanged item to you, you will be charged a $5 flat rate for shipping. We will email an invoice to you for shipping should this be necessary.
What if I have a question about my order?
Please call 806 874 6773 Monday thru Saturday between the hours of 8:00 a.m and 4:00 pm. Or email Deanna@CornellsCountryStore.com for assistance.
Is my email address shared with any other companies?
No, your email is never shared. Periodically, we will send an email with special offers, coupons, updates on new products etc. If you prefer, you may unsubscribe to these emails by clicking the unsubscribe link in the email.
Do you ship outside the U.S.?
No, this is not something we currently offer.
What forms of payment do you accept?
We accept MasterCard, Visa, American Express and Discover. We also accept PayPal, ShopPay and Sezzle payments. You may also mail a check and your order will be mailed 10 days after receipt of the check.
What size belt should I order?
Always order up one size from your pant size. If you wear a size 34” jean, order a 36” belt etc.
What if I have a suggestion for a FAQ?
Please submit your suggestions to Deanna@CornellsCountryStore.com
Do you have a printed catalog?
Not at this time, our website is our catalog.
My size is unavailable or out of stock, will it be available soon?
Please email Deanna@CornellsCountryStore.com for assistance. Some items are regularly restocked and some are not.
